Your questions answered
What will change for me as a merchant?
Does the sale of giropay affect my ongoing/existing contracts?
Does the sale of giropay affect the existing fee model?
What do I need to consider in the context of the rebranding? How can I support it?
I read that the paydirekt and giropay payment methods will be merged. What does that mean for me from a technical and commercial perspective?
What benefits does the merger of giropay and paydirekt bring for my customers?
Merging the two payment methods will enable customers to pay via their preferred payment method (giropay or paydirekt) at more shops than previously. In future, customers are to be able to choose the way in which they pay directly from their current account. In a first step, at paydirekt merchants it will also be possible to pay via giropay without registering.
I have already integrated giropay into my online shop. How can I now integrate paydirekt as a payment method?
How will the payment process change for my customers?
How do I benefit from giropay?
giropay is based on online banking using PIN and TAN, and enables your customers to pay by online transfer. In contrast with conventional advance payment, you don't need to wait to receive the money. With giropay, you receive a payment guarantee straight after the successful transaction, enabling you to process the order immediately and send it quickly. Your account will be credited after no more than one bank working day.
How does giropay work?
With giropay, the buyer pays via online banking. Using their existing online banking credentials, the buyer performs the transfer here without prior registration, before being taken back to your shop pages. You receive a payment guarantee immediately after successful transfer. The money is credited to your account one bank working day later.
How can I incorporate giropay into my online shop?
WHAT SORT OF COSTS ARE INCURRED FOR GIROPAY?
You can find out the terms for giropay from our sales partners.
HOW MANY BUYERS CAN USE GIROPAY?
WHERE CAN CUSTOMERS ALREADY PAY WITH GIROPAY?
HOW DIFFICULT IS TECHNICAL INTEGRATION?
What is eps?
eps online transfer is the Austrian equivalent to giropay. It too involves an online transfer that the customer performs in their bank’s secure online banking environment. After a successful eps transaction, as the merchant, you will receive an irrevocable payment guarantee from the buyer's bank – just as with giropay. So you have no risk of non-payment. giropay and eps collaborate across borders.
How do giropay and eps collaborate?
WHAT IS GIROPAY-ID?
With giropay-ID, you can confirm that your customers are over 18 or verify their bank account directly online. This is end-to-end and without media interruption, i.e. the customer performs their verification entirely online without having to register for giropay-ID beforehand. The customer uses their familiar online banking credentials to prove their identity online. You receive the final verification result immediately after the transaction and can clear the customer straight away. Lots of state lotteries already rely on giropay-ID.
HOW DOES GIROPAY-ID WORK?
In age or account verification with giropay-ID, your customer is taken from your online shop to the online banking facility of their participating bank via a secure connection. In online banking, your customer performs the corresponding verification using the PIN-TAN method. Once verification is successfully completed, you receive the result immediately. The customer is returned from their bank's online banking facility straight back to your shop.
Can I combine giropay-ID with a payment via giropay?
Yes, that is certainly possible. Particularly in the case of age verification, you can also directly link a payment via giropay so that your customer has their age confirmed and - in a positive instance - triggers a guaranteed payment via giropay in a single step. This increases your conversion rate.
IS AGE VERIFICATION WITH GIROPAY-ID KJM-COMPLIANT?
WHAT COSTS ARE INCURRED FOR USE OF GIROPAY-ID?
WHAT DO MY CUSTOMERS HAVE TO DO TO BE ABLE TO USE GIROPAY-ID?
WHY DO SOME BANKS OFFER GIROPAY, BUT NOT GIROPAY-ID?
To be able to participate in giropay-ID and make the processes accessible to their customers, banks must fulfil technical and legal requirements in order to meet the high security and data protection requirements of giropay-ID. Banks that already offer giropay but not giropay-ID are expected to follow gradually.